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Patient Experience Team

The Patient Experience Team provides information and advice on local NHS services for patients, their families and carers and is often the first point of contact for residents who live in the Mansfield, Ashfield, Newark and Sherwood areas.


Complaints about hospitals and community services

Although most people accessing NHS funded health care are happy with their treatment, sometimes things can go wrong. If you are not satisfied with the NHS service you’ve experienced, you are entitled to complain about it.  You can contact the Patient Experience Team who will be able to advise you about the NHS Complaints Procedure and how to take your complaint forward.

Please see our 'How to Complain' leaflet for more information or contact us on any of the details below:

Telephone: 0800 0283 693 press Option 1


Or write to:

Patient Experience Team

NHS Mansfield and Ashfield CCG and NHS Newark and Sherwood CCG

Balderton Primary Care Centre

Lowfield Lane




NG24 3HJ

If you would like any information in another language or format, please contact us on contact details above.


Other useful information:

If do not wish to complain about a local NHS service and would like to give us your feedback, please click here for our online feedback form.


Complaints about GPs, Dentists, Pharmacy and Opticians

The Clinical Commissioning Group does not handle complaints about primary care services. If you wish to make a complaint about your GP, Dentist, Pharmacy or Optician you can contact the provider directly or NHS England who commission these services. Please click here for contact details on how to make a complaint to NHS England.


POhWER Advocacy Service

If you feel you need assistance and support in making your complaint to the NHS service provider, you can contact POhWER. POhWER are independent of the NHS, their services both being confidential and free of charge. You can contact them on 03000 200093.

Your information

Information that has been held previously by NHS Rushcliffe, NHS Nottingham West, NHS Nottingham City, NHS Nottingham North and East, NHS Mansfield and Ashfield, and NHS Newark and Sherwood CCGS is transferring to the new CCG NHS Nottingham and Nottinghamshire CCG on 1 April 2020. The new CCG will become the new data controller. Any questions about the use of data (including patient data) by the new CCG should be directed to


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NHS England
Department of Health
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