How are you delivering person-centred care?
The RCGP is working with NHS England to support GPs and primary care teams to deliver person-centred care. The person-centred care approach can reduce pressures on primary care teams and bring increased professional satisfaction to GPs. It empowers individuals to take an active role in managing their own health and wellbeing, working alongside the GP’s medical expertise and that of other professionals.
People with multiple long-term conditions account for about 50% of all GP appointments but the current 10-minute GP consultation doesn’t always allow enough time to effectively address all health and wellbeing issues. The person-centred care approach gives people more choice and control in their lives by providing an approach that is appropriate to the individual’s needs. It involves a conversation shift from asking ‘what’s the matter with you’ to ‘what matters to you’. The importance of this model of care was emphasized at the RCGP Annual Conference’s keynote speech by RCGP Chair, Helen Stokes-Lampard in October 2017.